Refund Policy

30-day money-back period

Eligible first-time Lumiverse Nexus PRO purchases may request a refund within 30 calendar days of the original purchase date.

How to request a refund

Email support@lumiversenexus.com from the purchase email address with the order reference and reason for the request. Do not send the licence key in plain text unless support specifically requests a masked or secure reference.

Renewals

Renewal charges should be cancelled before the renewal date through the account or subscription-management process. The final production policy should state clearly whether and when renewal refunds are available.

Abuse and exclusions

Refunds may be declined where there is evidence of fraud, deliberate service abuse, redistribution, chargeback manipulation or repeated purchase-and-refund behavior. Statutory consumer rights remain unaffected.

After a refund

Private updates, support and licensed intelligence access associated with the refunded subscription may be deactivated. Installed local protection and stored evidence follow the plugin’s documented licence behavior.

Last draft update: August 2026.