Refund Policy
Refund terms for Lumiverse Nexus PRO annual subscriptions.
30-day money-back period
Eligible first-time Lumiverse Nexus PRO purchases may request a refund within 30 calendar days of the original purchase date.
How to request a refund
Email support@lumiversenexus.com from the purchase email address with the order reference and a short description of the request. Never send passwords, payment-card details or other sensitive credentials by email.
Renewals and cancellation
You can cancel an active subscription to prevent future renewals. Refund eligibility for a processed renewal depends on the circumstances of the request, the terms presented at checkout and any rights that apply by law.
Abuse and exclusions
Refunds may be declined where permitted by law if there is evidence of fraud, deliberate service abuse, unauthorized redistribution, chargeback manipulation or repeated purchase-and-refund behavior. Statutory consumer rights remain unaffected.
After a refund
Private updates, support and licence-dependent intelligence services associated with the refunded subscription may be deactivated. Existing local settings and retained security evidence are not automatically deleted solely because a subscription is refunded.
Last updated: September 2026.